Shipping policy

Shipping Policy – Pawrelxa

At Pawrelxa, we are committed to delivering your order quickly, safely, and with full transparency. Please review the details below to understand how our shipping process works.

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Processing Time

• Orders are processed within 1–3 business days after payment confirmation
• Orders are not processed on weekends or public holidays
• During peak periods or high demand, processing may take slightly longer

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Shipping Time

• Estimated delivery time: 5–10 business days within the United States
• Delivery times may vary depending on your location and external factors
• In rare cases, shipping may take longer due to carrier delays or logistical issues

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Shipping Cost

• We currently offer free shipping on all orders (limited time offer)
• No hidden fees or additional charges at checkout

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Order Tracking

• Once your order has been shipped, you will receive a tracking number via email
• You can track your order at any time using the provided tracking link
• Tracking information may take 24–72 hours to update after shipment

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Shipping Delays
While we do our best to ensure timely delivery, delays may occur due to:

• High order volume
• Shipping carrier issues
• Weather conditions or natural disruptions
• Customs or local delivery delays

If your order is taking longer than expected, please contact us and we will assist you as quickly as possible.

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Incorrect or Incomplete Address

• Please make sure your shipping address is correct at checkout
• Pawrelxa is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
• If you notice a mistake, contact us immediately before your order is shipped

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Lost or Stolen Packages

• If your tracking status shows “delivered” but you have not received your package, please contact us
• We will work with the shipping carrier to investigate and resolve the issue
• Pawrelxa is not liable for lost or stolen packages once confirmed delivered, but we will always do our best to help

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Order Changes & Cancellations

• Orders can only be modified or canceled within a short time after being placed
• Once the order has been processed or shipped, we are unable to make changes

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Contact Us
If you have any questions regarding your shipment, feel free to contact us:

Email: Support.pawrelaxa@gmail.com
Response Time: Within 24 hours